Terms of Use

1. About CoWorkZen

CoWorkZen provides flexible workspace and business infrastructure solutions, which may include:

• Private offices
• Managed offices
• Dedicated desks
• Flexible/hot desks
• Meeting and conference rooms
• Day passes
• Virtual office solutions
• Event and collaboration spaces
• Enterprise workspace solutions
• Business support services
• Technology-enabled workspace services
• Other facilities and services offered from time to time

Certain services may be delivered directly by CoWorkZen or through approved third-party service providers.

2. Eligibility and Client Responsibility

Any individual accepting an Agreement on behalf of a company, partnership, organisation or other entity confirms that they have the authority to bind that entity.

The Client is responsible for ensuring that its employees, representatives, visitors, contractors and authorised users comply with these Terms.

CoWorkZen may require KYC and other verification documents before providing access to certain Workspaces or Services.

These may include government-issued identification, company registration documents, GST details, photographs, contact information or other documents reasonably required for regulatory, operational or security purposes.

3. Workspace Licence and Access

Access to a CoWorkZen Workspace is temporary, limited, non-exclusive and non-transferable unless specifically agreed otherwise in writing.

Use of a Workspace does not create any tenancy, lease, ownership interest or other proprietary right in favour of the Client.

The Client may only use the Workspace during the applicable membership or booking period and in accordance with the access rights associated with the selected plan.

4. Membership Term and Lock-in

The membership or service period begins on the commencement date stated in the applicable Agreement.

Where a lock-in period applies, the Client will remain responsible for its contractual commitments during that period.

Any notice period, renewal terms, minimum commitment or early-exit conditions will be governed by the applicable Agreement.

5. Fees and Payments

The Client shall pay the membership fees, workspace charges and other applicable charges stated in the Agreement.

Payments must be made within the payment timelines specified in the Agreement or invoice.

Applicable GST and other statutory taxes or levies shall be charged in addition to the stated fees wherever required by law.

Delayed payments may attract late-payment charges or interest as specified in the Agreement.

CoWorkZen may temporarily restrict or suspend Workspace access or Services where undisputed payments remain overdue.

Any increase in membership fees, annual escalation or revision of commercial terms shall be governed by the Agreement entered into with the Client.

6. Security Deposit

Where applicable, the Client shall pay an interest-free refundable Security Deposit in accordance with the Agreement.

The Security Deposit may be retained until:

• the Workspace has been vacated;
• all access cards, keys and CoWorkZen property have been returned;
• outstanding invoices and dues have been cleared; and
• damage, restoration or other applicable charges have been determined.

CoWorkZen may adjust legitimate outstanding amounts against the Security Deposit, subject to the applicable Agreement and law.

Any remaining refundable amount will be processed within the period specified in the Agreement.

7. Taxes and Statutory Compliance

GST and other applicable taxes shall be payable by the Client in accordance with applicable Indian law.

Where the Client is required to deduct tax at source (TDS), the Client shall deposit the applicable amount with the relevant authority and provide the corresponding certificate within the legally prescribed period.

The Client is responsible for providing accurate GST, billing and business information.

Each party remains responsible for its respective statutory and tax obligations.

8. Permitted Use

The Workspace may be used only for lawful professional, commercial and business activities consistent with the nature of the Workspace.

Unless specifically approved by CoWorkZen, the Client shall not:

• operate a retail outlet or public showroom;
• conduct activities involving unusually high public footfall;
• store prohibited, hazardous, explosive or combustible materials;
• conduct unlawful, fraudulent or unethical activities;
• use the Workspace for any activity creating unreasonable disturbance or safety risks;
• damage or interfere with the building or its infrastructure;
• permit unauthorised persons to use its Workspace or access credentials; or
• use the Workspace in violation of applicable laws.

CoWorkZen reserves the right to restrict activities that may adversely affect safety, security, other members or the operation of the Workspace.

9. Community Conduct

Clients and their visitors are expected to maintain professional conduct while using CoWorkZen facilities.

Behaviour involving harassment, discrimination, threats, violence, excessive noise, intimidation or unlawful activity is prohibited.

Photography or recording of other individuals without appropriate consent is not permitted where it interferes with privacy.

The Client is responsible for the conduct of its employees, guests and other persons entering the premises at its invitation.

Serious violations may result in immediate restriction of access or termination, subject to applicable contractual and legal requirements.

10. Workspace, Furniture and Alterations

Furniture, equipment, fixtures and other assets supplied by CoWorkZen remain the property of CoWorkZen or the relevant property owner/service provider.

Clients may not make structural changes, install partitions, modify electrical systems or materially alter the Workspace without prior written approval.

Any approved customisation may attract additional charges.

The Client shall be responsible for damage caused by the Client, its employees, contractors or visitors beyond reasonable wear and tear.

Restoration costs may be recovered from the Client or adjusted against the Security Deposit where permitted.

11. Client Property

Clients are responsible for safeguarding their own equipment, documents, valuables and personal property.

CoWorkZen does not assume responsibility for loss, theft or damage to Client property except to the extent liability cannot lawfully be excluded.

Clients should remove all belongings when their membership or Agreement ends.

Property left behind may be handled, stored or disposed of in accordance with applicable law and CoWorkZen's operational policies after reasonable notice where required.

12. Access Cards and Security

Workspace access may be provided through physical access cards, digital access, QR codes, mobile applications, biometric systems or other approved access methods.

Access credentials are personal to the authorised user and must not be shared.

Loss of an access card or suspected compromise of access credentials must be reported immediately.

Replacement cards or credentials may be subject to applicable charges.

All access devices belonging to CoWorkZen must be returned or deactivated upon termination of the relevant membership.

13. Operating Hours

Operating hours may vary between CoWorkZen locations and membership plans.

Certain locations or membership categories may offer extended or 24x7 access.

Access outside standard operating hours may be subject to additional conditions or charges.

CoWorkZen may modify operating hours on public holidays, maintenance days, emergency situations or where required by government or building authorities.

14. Meeting Rooms and Shared Facilities

Meeting rooms and other shared facilities are subject to availability.

Reservations may be managed through the CoWorkZen website, application, reception desk or another authorised booking system.

Meeting-room credits included with a membership may expire according to the applicable plan and may not necessarily carry forward.

Additional usage beyond included credits may be charged separately.

Cancellation, rescheduling and no-show rules displayed during booking shall apply to the relevant reservation.

15. Common Areas

Lounges, cafeterias, collaboration zones and other common areas are shared facilities.

Use of common areas does not provide any Client with exclusive rights over such spaces.

CoWorkZen may use common areas for events, community activities, promotional activities, meetings or other reasonable business purposes.

Clients must use these areas without materially disrupting other members.

16. Internet and Technology Services

Where internet or technology services are provided, Clients are responsible for protecting their own devices, systems, accounts and data.

Clients must not use CoWorkZen networks for:

• unlawful activities;
• unauthorised access to systems;
• malware distribution;
• network attacks;
• copyright infringement;
• excessive activity that materially affects other users; or
• any activity prohibited by applicable law.

Service availability may occasionally be affected by maintenance, network failures, third-party service providers or circumstances beyond CoWorkZen's reasonable control.

17. Additional Services

Clients may purchase services outside their standard membership package.

These may include printing, additional meeting-room usage, event facilities, IT support, parking, storage, customised workspace solutions and other services.

Additional services may carry separate charges and conditions.

CoWorkZen may modify, replace or discontinue optional services where reasonably required for operational or commercial purposes.

18. Mail and Package Handling

Where included in the Client's plan, CoWorkZen may receive mail or packages on behalf of the Client.

The Client remains responsible for collecting such items within the communicated period.

CoWorkZen may refuse unusually large, hazardous, illegal, restricted or inappropriate deliveries.

Virtual office and registered-office services may be subject to additional KYC, documentation and separate terms.

19. Cleaning, Maintenance and Inspection

CoWorkZen may access Workspaces where reasonably necessary for:

• housekeeping;
• repairs and maintenance;
• safety inspections;
• emergency response;
• regulatory requirements;
• building management;
• investigation of suspected violations; or
• other legitimate operational purposes.

Reasonable efforts will be made to minimise disruption to Clients.

20. CCTV and Security

For safety and security, CCTV surveillance may operate in common areas, entrances, corridors and other appropriate parts of CoWorkZen locations.

CCTV systems will be operated in accordance with applicable law and CoWorkZen's privacy and security practices.

CCTV coverage does not constitute a guarantee against theft, loss, injury or other incidents.

Live surveillance access will not ordinarily be provided to Clients.

21. Third-Party Services

Certain services available at CoWorkZen locations may be provided by independent third parties.

Examples may include food and beverages, parking, telecommunications, technology services, maintenance services and other business services.

Third-party services may be governed by the provider's own terms.

To the extent permitted by law, CoWorkZen is not responsible for acts or omissions of independent third-party service providers that are outside CoWorkZen's reasonable control.

22. Website and Digital Platform

The CoWorkZen website and digital services may allow users to:

• explore Workspace locations;
• submit enquiries;
• schedule visits;
• request proposals;
• book eligible spaces or services;
• manage memberships;
• access invoices or account information;
• submit support requests; and
• use other digital features introduced from time to time.

Users must provide accurate information and must not misuse, interfere with, reverse engineer or attempt unauthorised access to CoWorkZen's digital systems.

23. Intellectual Property

The CoWorkZen name, trademarks, logos, website content, designs, photographs, graphics, software and other proprietary material belong to CoWorkZen or their respective licensors.

Nothing in these Terms transfers intellectual-property ownership to the Client.

Clients may not reproduce, distribute, commercially exploit or use CoWorkZen intellectual property without appropriate written permission.

Similarly, CoWorkZen does not acquire ownership of the Client's trademarks, logos or other intellectual property merely because the Client uses CoWorkZen services.

24. Cancellation and Termination

Cancellation and termination rights are governed by the applicable Agreement, membership plan or booking conditions.

CoWorkZen may suspend or terminate access where there is:

• material breach of these Terms or the Agreement;
• persistent non-payment;
• fraudulent activity;
• unlawful use of the premises;
• serious safety or security concerns;
• harassment or threatening behaviour; or
• unauthorised use or transfer of Workspace access.

Upon termination, the Client must vacate the Workspace, remove its belongings, return CoWorkZen property and settle outstanding amounts within the applicable timelines.

25. Force Majeure

CoWorkZen will not be responsible for delays, interruptions or inability to provide Services resulting from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, fire, flooding, epidemic or pandemic conditions, war, civil disturbances, government restrictions, utility failures, building closures, telecommunications failures or other comparable events.

Where a prolonged event materially affects Workspace availability, the parties' respective payment, relocation, suspension or termination rights will be governed by the Agreement and applicable law.

26. Limitation of Liability

CoWorkZen will use reasonable efforts to maintain its Workspaces and provide contracted Services.

However, unless expressly guaranteed in an Agreement, Services are provided subject to availability and normal operational limitations.

To the maximum extent permitted by applicable law, CoWorkZen shall not be liable for indirect, incidental, special or consequential losses, including loss of profits, business opportunity or data, arising from use of the Workspace or Services.

Any limitation or cap on CoWorkZen's aggregate liability shall be subject to the applicable Agreement and applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

27. Indemnification

The Client shall be responsible for losses, damages, claims or liabilities arising from:

• unlawful activities undertaken by the Client;
• material breach of these Terms or the Agreement;
• damage caused by the Client or its authorised users;
• violation of third-party rights; or
• failure to comply with applicable laws.

Any indemnification obligations shall apply only to the extent permitted under applicable law and the Agreement.

28. Insurance

Clients are responsible for obtaining appropriate insurance for their own employees, equipment, inventory, documents, business interruption and third-party liabilities where required or considered appropriate.

CoWorkZen's insurance arrangements do not automatically provide coverage for Client property or Client business activities.

29. Privacy and Data Protection

CoWorkZen may collect and process personal information in connection with enquiries, bookings, memberships, KYC verification, access management, payments, security and use of its website and services.

Such processing will be governed by the CoWorkZen Privacy Policy and applicable data-protection laws.

By using our digital services, Clients acknowledge that certain information may be processed through authorised technology and service providers where necessary to operate the Services.

30. Communications and Notices

Operational communications may be sent through email, telephone, SMS, WhatsApp, the CoWorkZen platform or other contact methods provided by the Client.

Formal contractual notices must be delivered through the channels specified in the applicable Agreement.

Clients are responsible for keeping their registered contact information current.

31. Changes to These Terms

CoWorkZen may revise these Terms periodically to reflect changes in law, Services, technology, security requirements or business operations.

The latest version will be published on the CoWorkZen website with an updated revision date.

Where a material change affects an existing contractual arrangement, it will be handled in accordance with the applicable Agreement and law.

32. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any dispute relating to these Terms or CoWorkZen Services shall be subject to the jurisdiction specified in the applicable Agreement or, where no jurisdiction has been separately agreed, the jurisdiction applicable to CoWorkZen's registered office (Noida, Uttar Pradesh, India), subject to applicable law.

33. Relationship of Parties

Nothing in these Terms creates a landlord-tenant relationship, partnership, joint venture, employment relationship or agency relationship between CoWorkZen and the Client.

Workspace access represents a contractual right to use specified facilities and Services subject to the applicable Agreement.

34. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.

35. Entire Agreement

These Terms should be read together with the Client's membership agreement, proposal, booking confirmation, order form and any applicable service-specific terms.

If there is a conflict between these general Terms and a separately executed Agreement, the provisions of the executed Agreement shall prevail to the extent of that conflict.

36. Contact Us

For questions, notices or concerns regarding these Terms of Use, please contact:

Coworkzen Private Limited (CoWorkZen)

Website: www.coworkzen.com

Email: legal@coworkzen.com

Registered Office: Plot No. A-40, The I-Thum, Tower A, Unit No. 301, 3rd Floor, Block A, Sector 62, Noida, Uttar Pradesh, 201309 (Nearest Metro Station: Noida Electronic City)

Governing Jurisdiction: Noida, Uttar Pradesh, India